Privacy Policy

Last updated: August 2026

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R&B Renewables respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect information you provide when you visit our website, contact us, or use our services.

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1. Who We Are​

R&B Renewables provides plumbing, heating and renewable energy services.

For the purposes of UK data protection law, the data controller is:

R&B Renewables
51 Chapelside Close, 

Warrington, 

WA5 1RA
Email: info@randbrenewables.com
Telephone: 07305199328

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If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.

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2. Information We May Collect​

We may collect personal information when you contact us, request a quote, make an enquiry or use our services.

This may include:

• Your name

• Address

• Email address

• Telephone number

• Details about the work or services you require

• Information you provide through our website contact or enquiry forms

• Correspondence between you and R&B Renewables

• Details required to provide quotations, invoices and services

• Technical information about how you use our website, such as your IP address, browser type and website usage information where applicable

We only collect information that is reasonably necessary to respond to enquiries, provide our services and operate our business.

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3. How We Use Your Information​

We may use your personal information to:

• Respond to enquiries

• Arrange appointments or site visits

• Provide quotations

• Carry out plumbing, heating or renewable energy services

• Contact you regarding work you have requested

• Process payments and maintain financial records

• Provide invoices, certificates or other documentation relating to completed work

• Manage our relationship with customers

• Improve our website and services

• Meet our legal, regulatory, tax and accounting obligations

• Protect our business and customers against fraud or misuse

We will not sell your personal information to third parties.

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4. Our Legal Basis for Using Your Information​

Under UK data protection law, we must have a lawful reason for processing your personal information.

Depending on the circumstances, we may process your information because:

• It is necessary to provide a service or take steps at your request before entering into a contract

• We have a legal obligation to keep or process certain information

• It is necessary for our legitimate business interests, provided those interests do not override your rights

• You have given us your consent, where consent is required

Where we rely on consent, you can withdraw your consent at any time.

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5. Sharing Your Information​

We may share personal information with trusted third parties where reasonably necessary to operate our business or provide our services.

These may include:

• Accountants or bookkeeping providers

• Payment providers

• Website hosting and IT providers

• Software providers used to manage enquiries, customers, quotations or invoices

• Subcontractors or other tradespeople involved in completing work, where necessary

• Manufacturers, suppliers or warranty providers where information is required to register equipment or warranties

• Professional advisers

• Government bodies, regulators or law enforcement agencies where we are legally required to do so

We only share information where there is a legitimate reason for doing so and expect organisations handling personal information on our behalf to protect it appropriately.

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6. How Long We Keep Your Information​

We will only keep your personal information for as long as reasonably necessary for the purpose for which it was collected.

Some information may need to be retained for longer to meet legal, tax, accounting, warranty, insurance or regulatory requirements.

When information is no longer required, we will securely delete or dispose of it.

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7. Cookies and Website Analytics​

Our website may use cookies and similar technologies to help the website function correctly and understand how visitors use it.

Some cookies may be essential for the operation of the website, while others may be used for analytics or other optional features.

Where required by law, non-essential cookies will only be used with your consent.

You can manage your cookie preferences through the cookie settings available on our website and through your browser settings.

Please see our Cookie Policy for further information.

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8. Third-Party Websites​

Our website may contain links to other websites, such as social media platforms, manufacturers, accreditation bodies or other external services.

R&B Renewables is not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy policy of any external website you visit.

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9. How We Protect Your Information​

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

Access to personal information is limited to people and organisations who reasonably need it for the purposes described in this Privacy Policy.

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10. Your Data Protection Rights​

Under UK data protection law, you may have rights regarding your personal information, including the right to:

• Ask for a copy of the personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to delete your personal information in certain circumstances

• Ask us to restrict how we use your information in certain circumstances

• Object to certain uses of your personal information

• Request the transfer of certain information to you or another organisation

• Withdraw consent where we rely on consent to process your information

These rights do not apply in every circumstance and we may sometimes be legally required to retain certain information.

To exercise any of these rights, please contact us at info@randbrenewables.com.

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11. Complaints​

If you have concerns about how R&B Renewables handles your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

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12. Changes to This Privacy Policy​

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal requirements.

The latest version will always be published on this website, with the date of the most recent update shown at the top of the policy.

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Contact Us​

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

R&B Renewables
Email: info@randbrenewables.com
Telephone: 07305199328